Empowering Marketing & Customer Engagement through Innovative Communication Solutions

BrightLink Digital LLC

About Us
BrightLink Digital LLC is a Delaware-based marketing technology company specializing in marketing solutions and customer engagement services. We help businesses of all sizes connect with their audiences through efficient, data-driven communication strategies. By combining creative marketing expertise with cutting-edge technology, we deliver tools and campaigns that make every customer interaction count. Our mission is to empower businesses to build stronger relationships with their customers. We believe in the power of personalized, timely communication to drive engagement and loyalty. At BrightLink Digital, we pride ourselves on not only delivering results but doing so in a responsible and transparent manner. Trust, innovation, and client success are the core values that guide us each day.

Our Services

BrightLink Digital LLC offers a range of services and solutions designed to help your business connect with people more effectively:
Marketing Solutions: We develop and execute data-driven marketing campaigns that expand your reach and boost customer engagement. From targeted SMS promotions to email outreach and social media integration, our strategies are tailored to drive brand growth and measurable ROI for your business.
Customer Engagement Tools: Keep your customers engaged and satisfied with our suite of engagement tools. We help implement personalized messaging workflows, automated follow-ups, loyalty programs, and interactive content that foster meaningful two-way communication. The result is stronger customer relationships, improved conversion rates, and higher customer retention.
Business Communication Platform: Streamline all your communications through our integrated platform. Our solution centralizes multiple channels (SMS, email, voice, and more) into one easy-to-use dashboard for real-time conversations, scheduling, and analytics. This scalable platform allows you to manage both internal and external communications efficiently — whether you're a small business or a growing enterprise, you’ll have a reliable way to stay connected.

Compliance & Legal

At BrightLink Digital LLC, we prioritize compliance and integrity in everything we do. We are committed to operating under strict ethical and legal standards:
Regulatory Adherence: We comply with all relevant laws and regulations in our industry, including U.S. telecommunication laws such as the Telephone Consumer Protection Act (TCPA). BrightLink Digital LLC is a legally registered business (EIN: 39-2851894) operating in full accordance with federal and state requirements.
Responsible Messaging Practices: We adhere to industry best practices like the CTIA Messaging Principles and Best Practices. All marketing communications — especially SMS campaigns — are sent only to users who have given explicit consent. We never engage in unsolicited messaging or spam. Furthermore, we honor opt-out (STOP) requests immediately, ensuring that recipients have full control over the messages they receive.
Privacy & Data Security: The privacy of our clients and their customers is paramount. We implement robust data protection measures and comply with applicable data privacy regulations (such as GDPR and CCPA) to safeguard personal information. Any data we collect is used responsibly for its intended purpose and stored securely. We do not share or sell sensitive data to third parties without clear permission.
Transparency & Accountability: We maintain clear, accessible policies that outline our practices, including terms of service and privacy guidelines. Our team stays up-to-date with the latest compliance rules and carrier policies to ensure our services remain in good standing. We are committed to transparency in our operations and hold ourselves accountable to our clients and regulatory bodies at all times.

Privacy Policy Summary

No Personal Data Collected: BrightLink Digital LLC does not collect any personal information from visitors through this website
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. The site is solely for viewing information about our company and services. We will notify users and update this policy if our data collection practices change in the future
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.
No Cookies or Tracking: We do not use cookies or any tracking technologies on our informational website
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. This means we are not tracking your browsing behavior or collecting analytics data through cookies. (If we introduce basic analytics or cookies in the future to improve the site, we will update our policy accordingly.)
No Data Sharing: Since we do not collect personal data, we do not sell, rent, or share your personal information with any third parties. We also do not disclose any information to third parties except as might be required by law.
Third-Party Links or Content: Our website may contain links to external sites or embedded third-party content (for example, a link to an article or a social media page). We do not share any personal data with those sites, as we collect none. However, if you navigate to external websites, their own privacy policies and practices will apply.
Children’s Privacy: Our website and services are not directed to children under 13 years of age, and we do not knowingly collect any information from children under 13
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. If you are under 13, please do not use this site or provide any information. If we learn that personal information from a child under 13 has been inadvertently collected, we will delete it.
Data Security: Although we do not gather personal data online, BrightLink Digital LLC is committed to protecting any information related to our business. We maintain appropriate security measures for our website. (For example, our site may use HTTPS encryption to secure any connection.)
Privacy Policy Updates: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the site after any changes signifies acceptance of the revised policy

Terms of Service Summary

Our Terms of Service outlines the rules and guidelines for using BrightLink Digital’s services and receiving our communications. Below is a summary of key terms relevant to our messaging services (for the full Terms and Conditions, please see our website):
User Agreement & Consent to Messages: By using BrightLink Digital’s platform or subscribing to our messaging services, you agree to our Terms and Privacy Policy and consent to receive SMS communications from us for the purposes you have opted into. This means if you provide your phone number and opt in to a campaign (such as by signing up for alerts or texting a keyword), you authorize BrightLink Digital to send you text messages including but not limited to promotional offers, informational alerts, or verification codes, depending on your subscription. You acknowledge that you have requested or explicitly agreed to receive these messages and understand the nature of the program. Your consent is voluntary, and you can withdraw it at any time by following the opt-out procedures described below.
Opt-Out at Any Time: You have the right to stop receiving messages from us whenever you wish. To opt out, simply reply to any BrightLink Digital SMS with the word “STOP”, “UNSUBSCRIBE”, or any other supported opt-out keyword. Upon receiving such a request, we will promptly remove your number from the messaging campaign you had subscribed to and confirm your opt-out with a final message
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Opt-In Disclosure
By submitting your phone number through our website forms or other channels, you agree to receive SMS updates from BrightLink Digital. Message frequency varies. Msg & data rates may apply.
. After that, you will not receive further messages unless you opt in again. (If you use our platform to receive both marketing and transactional messages, opting out of marketing texts will not block necessary service messages like 2FA codes; however, you can contact support if you wish to entirely cease all texts.) We honor and process opt-out requests immediately in compliance with carrier requirements, ensuring users can easily stop messages at any time. For help or support via SMS, you may reply “HELP” to any of our messages. In response, we will send a message with information on how to contact support (such as a phone number or email address) or other helpful instructions, per industry guidelines. You can also reach us using the contact information above for any assistance with our SMS services.
Message Frequency: Message frequency varies based on the service or campaign you opt into. We strive to clearly communicate how often you should expect messages. For example, subscribing to a marketing list might involve receiving up to ~4–5 messages per month (or as specifically stated at opt-in), whereas a critical alert service (like fraud notifications or system alerts) will message you only as events occur. You will be informed of the expected message frequency at the time of opt-in or in the initial welcome message. We will not send messages at a higher rate than promised; if we ever need to adjust frequency beyond what you originally agreed to, we will seek your consent for the new frequency. This helps manage expectations and prevents any sense of spam. (For instance, a typical opt-in confirmation might state: “You’re subscribed to BrightLink alerts. Expect approx. 2 msgs/week. Reply STOP to cancel, HELP for help.”) Rest assured, no excessive or unexpected texting – we adhere to reasonable sending practices to maintain a positive user experience.
Message and Data Rates: BrightLink Digital does not charge recipients any fees for receiving text messages; however, standard message and data rates may apply to messages sent or received, as determined by your mobile carrier plan. In other words, you are responsible for any fees your carrier may charge (for text messaging or data usage) in connection with our SMS communications. Typically, if you have an unlimited texting plan, you likely won’t incur additional charges, but if you pay per text or have limited texting, our messages will count toward your plan limits. We include the notice “Msg&Data rates may apply” in our program descriptions to remind you of this. BrightLink Digital is not liable for any such carrier charges; those are solely between you and your mobile provider.
Content Compliance & User Responsibilities: By using our service, you agree to use it only for its intended and lawful purposes. BrightLink Digital strictly prohibits the sending of fraudulent, illicit, or abusive messages through our platform. Users (our clients) must ensure that the content they send to their subscribers is truthful, appropriate, and compliant with all regulations. We monitor campaigns for compliance – for example, all A2P 10DLC campaigns must include the business or brand name of the sender and an opt-out instruction in at least the initial message
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. We enforce this by requiring that sample messages and templates configured on our platform contain the necessary disclosures (such as “Reply STOP to unsubscribe” and identification of the sender). We also adhere to content guidelines set by carriers and the CTIA, meaning we disallow content related to illegal subjects or other forbidden categories. If we detect any user of our platform engaging in spam or violating these terms or laws, we reserve the right to suspend or terminate their messaging privileges. As a user or subscriber, you should also refrain from misusing our service (for example, you must not attempt to spam our numbers or send harassing replies). All messaging is expected to be respectful and compliant. BrightLink Digital and its clients are committed to only messaging individuals who have given consent and to including necessary information in messages to meet “High Trust” standards set by carriers.
Liability & Disclaimers: While we endeavor to provide a reliable messaging service, there are factors beyond our control (such as carrier outages or network issues) that may result in message delays or failures. BrightLink Digital is not responsible or liable for any delays, failures in delivery, or incomplete transmission of any SMS messages. Delivery is ultimately subject to your mobile carrier’s performance and cannot be guaranteed. Our service and all messages are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied. By subscribing to our texts or using our platform, you agree that BrightLink Digital, its owners, and partners will not be held liable for any indirect or consequential damages arising from the messaging service. In no event will we be liable for legal claims or damages beyond the extent permitted by law, and under no circumstances will we be responsible for fees or penalties you incur due to your use of the service (such as carrier texting fees or TCPA fines caused by your messaging content). Your use of our services is at your own risk. That said, we stand by our commitments: we will do our best to transmit your messages promptly and securely, and to safeguard your data as described in our Privacy Policy. If you have any issues or suspect unauthorized use of your account/number, please contact us immediately so we can assist.

Contact Us

Email: [email protected]Address: 8 The Green, Suite B, Dover, DE 19901, USABy subscribing, you agree to receive SMS alerts from BrightLink Digital. Msg & data rates may apply. Reply STOP to unsubscribe.